1. About this policy
Science of Prosperity is committed to protecting the privacy of your personal information.
2. Collecting your personal information
2.1 Types of information we collect
The personal information that we collect will depend on your relationship with us and the service you have requested. It may include:- your identity and contact details including; name, address, email address, phone number, date of birth, gender, passport or other identification details and photograph;- payment information in connection with a Workshop, Event or Coaching booking or additional products or services purchased through our website or our Head Office;- IP address or MAC address when using our website or mobile applications (and other associated details, including the city associatedwith your IP or MAC address, the date and time of your visit to our website, pages viewed, the URL of the website that you viewed before our website and the type of browser you use);- if you use social media, any information that you allow the social media site to share with us;- your feedback and, opinions about our products and services;- information relating to your dealings with us and our related entities,including insights about you so that we can better understand yourpreferences and interests.
2.2 Collecting health and other sensitive information
We may collect information about you which is considered sensitive under applicable privacy and data protection laws. This information may include:- information required for public health and safety purposes, for example to confirm you meet any COVID-19 requirements which apply to your attendance. Generally, we will ask for your consent to handle your health or other sensitive information or, in certain circumstances, you will consent to our collection by providing or agreeing that someone else can provide your health or other sensitive information to us. We may also handle your health or other sensitive information on other legal grounds, including to comply with our legal obligations, to protect your interests(where you are not capable of giving your consent), where it is in the public interest and in relation to legal claims.
Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact us with a general enquiry, you may choose not to provide your name unless we need it to adequately handle your enquiry. However, for most of our functions and activities we usually need your name and contact information.
2.4 How we collect personal information
We collect your personal information in a number of ways. We may collect your personal information directly from you or in the course of our dealings with you, for example when you:- provide personal information to us, such as when you make or update a booking/coaching session, purchase our products and services, subscribe to our email or other communications, enter a competition, provide feedback to us or otherwise interact with us;- visit our website, social media channels, mobile applications or use our wi-fi services;- apply for a position with us;- complete a form for us, such as medical clearance, general enquiries etc;- contact us online or our Contact Centre. We may record calls in and out of our Contact Centre and chats through our online web chat, so we will collect any personal information you provide during these interactions.We may also collect personal information about you from other people or organisations. This may include our related entities and our service providers and contractors (such as other coaches and training entities, and third parties that provide us with services under a white label arrangement, marketing agencies, data analytics and market research providers and sales agencies, payment fulfilment and fraud protection providers;
2.5 Why we collect personal information.
- We collect your personal information for a variety of purposes and on different legal grounds. Most of the time, we collect your personal information so that we can provide you with the services and products that you have requested and to enter into and perform our contract with you. This may include:- processing and making arrangements for coaching bookings, managing cancellations related to your booking and any additional products or services requested by you;- operating our loyalty programs, and arranging recognition and benefits in relation to your booking;- creating login details for access to our booking sites;- verifying your identity;- communicating with you before and after your Workshop or attendance with us.At other times, we collect your personal information to carry out our functions and activities because we have a legitimate business interest in handling your information for these functions and activities. This may include:- to develop insights about you so that we can better understand your preferences and interests. We do this to identify products, services that may be of interest to you, personalise your experience and enhance the products and services offered by us, and our related entities. In these cases, both we and these third parties have an interest in researching and analysing the services our customers want and personalising our offers so we're better able to provide products and services that are relevant to you. We may also use trusted service providers to undertake the process of creating these insights; and- to help us continuously improve the services and products we offer andrespond to your feedback, queries and complaints.We also collect your personal information to comply with legal, audit, reporting, record-keeping and investigation requirements and for operational, safety, public health, and regulatory compliance purposes.
2.6 Decisions that we make automatically about you
We may make completely automated decisions on certain matters. For example, we (including service providers acting on our behalf, such as those who provide data analysis and business intelligence services) may assess existing or potential customers' interest in us and our and related products/services by logging your interaction with us via our website, our advertisements, the submission of forms or the number of "clicks" that you make on emails that we send you. In certain circumstances, we disclose this information to our trusted partners. The outcome of these activities will help us and our trusted partners to develop insights about you and better understand your preferences and interests. We and our partners may make marketing decisions about you based on these insights.
2.7 What would happen if we did not collect your personal information?
If we cannot collect your personal information as described above, we may not be able to process your booking. We also may not be able to fully investigate an incident, complaint or claim, or provide you with all or some of our other products and services.
3. Use and disclosure of your personal information
We may also disclose your personal information:- to our related entities;- to our Coaching partners- to another person if they made the booking on your behalf (such as a family member or friend, booking agent, sales agent, a business you work for or other representative as part of a corporate or group booking), are named in your booking;- to any person who can provide us with the correct Reference for your booking- to the account holder or card holder of the credit card used to pay for your booking;- to our third party product and service providers, including those providing related support services, call centre services, promotions, marketing and advertising services, data analysis, market research and business intelligence services, payment fulfilment and fraud protection services and security services;- to third parties providing digital or other technology services (including digital assistants that utilise voice, virtual and other technology), where you have authorised the third party to receive information that we hold about you;- in the event of an emergency or other serious incident, to government departments/officials and agencies, support organisations and persons involved in the incident response, and to your family member(s) who contact us seeking information about your travel arrangements;- to our professional advisers and insurers;- in connection with the investigation of fraud or suspicious activity relating to services provided by us, our related entities,- where permitted or required by law or order of a court/tribunal; and- to law enforcement agencies, regulatory authorities and governments inAustralia and around the world and their service providers for security,If we need to handle your information for any other purpose, we will only do so with your consent or where you may otherwise reasonably expect us to do so.
4. How long do we keep your personal information?
We will keep your personal information for as long as we reasonably requireyour personal information for any valid and lawful purpose. These purposesinclude to provide you with our services and any products that you haverequested, exercise our rights and perform our obligations under a contract,investigate and defend actual or potential claims, comply with our legalobligations and other purposes permitted by law.When it is no longer reasonably necessary for us to keep your personalinformation, your information will be destroyed or put beyond use.
5. Overseas disclosures
We are based in Australia, so your personal information will be processed inAustralia. However, we may disclose your personal information to organisations or persons located outside of Australia. The countries in which these organisations or persons are located will depend on the circumstances,
7. Our marketing and your personal information
We use personal information that we hold about you to identify services and products that may be of interest to you.We may contact you by email, text message or other digital service (such as through our applications that you install on your device such as mobile or iPad),phone or post to let you know about Coaching and Workshop or Live Events specials, offers and promotions, or any new or existing products or services that may be of interest to you.We also use internet-based marketing including targeted online advertising and online behavioural marketing. We may disclose your personal information to our related entities and partners to allow them to tell you about a product or service that may be of interest to you, based on your transactions with us. Our marketing agencies may also contact you using your personal information that they already hold, or we may provide your personal information to them, in order to serve you with more relevant advertising about our services and products. You can contact us at any time if you no longer wish to receive marketing materials from us or our related entities. If you receive a marketing email from us, you can opt-out via the “Unsubscribe” link at the bottom of the email.
8. Storage and security of your personal information
We mostly hold personal information electronically in our IT systems and databases. We use third party service providers to store some personal information. We take reasonable steps to protect the information that we hold about you from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, because of the nature of the internet, we cannot guarantee the security of your personal information.Please contact us if you become aware of any breach of security.
10.How to make a complaint
If you have a complaint about how we have handled your personal information, you can make a complaint by contacting us using the details below.Once we have received your complaint, we will investigate and respond to you within a reasonable period of time.We take any privacy complaint seriously and will deal with your complaint fairly and promptly.
Email: email@example.comIn Writing:Privacy Officer14/116 Mounts Bay RdPerthWA 6000AustraliaLast updated August 2022